Frequently asked questions
Can you do deliveries outside Nairobi?
Yes! We have partnered up with delivery couriers to ensure that your package may get to you wherever you may be in the country.
What if I don't live within Kenya but want to make an order?
Not to worry! Just reach out to us at firstname.lastname@example.org and we shall be quick in making arrangements on how to get your order to you.
How can I reach you?
Just send us an SMS or whatsapp through our phone number; a DM through Instagram; or an email. All our details can be found on our Contacts page: we are very responsive!
Can I make suggestions/pre-orders on what I would like to see sold on the website?
Sure! Just fill out the contact form on the Contact page and leave details on what you would like. Our team shall review your request and will likely introduce the product to our repertoire! Remember though: we are mainly a hair and lashes store and would like to curate our products along the same line, but we will be sure to get back to you on your request.
What products can I use on the hair?
Shampoo: Any from the Silicon Mix line
Conditioner: Tresemme Moisture Rich Conditioner
Treatment: Silicon Mix Hair Treatment
Leave-In Conditioner: Any Silicon Mix conditioner
Heat Protectant: Ors Olive Oil Heat Protection Serum
Shine Spray: Any Silicon Mix shine spray/drops.
Mousse: Lottabody Wrap Me Foaming Mousse
Can I straighten the hair?
Can I dye the hair?
How can I refresh the curls?
Just use water in a spray bottle!