FAQ's

Frequently asked questions

Can you do deliveries outside Nairobi?


Yes! We have partnered up with delivery couriers to ensure that your package may get to you wherever you may be in the country.




What if I don't live within Kenya but want to make an order?


Not to worry! Just reach out to us at info@nalelahair.com and we shall be quick in making arrangements on how to get your order to you.




How can I reach you?


Just send us an SMS or whatsapp through our phone number; a DM through Instagram; or an email. All our details can be found on our Contacts page: we are very responsive!




Can I make suggestions/pre-orders on what I would like to see sold on the website?


Sure! Just fill out the contact form on the Contact page and leave details on what you would like. Our team shall review your request and will likely introduce the product to our repertoire! Remember though: we are mainly a hair and lashes store and would like to curate our products along the same line, but we will be sure to get back to you on your request.




What products can I use on the hair?


We recommend:

  • Shampoo: Any from the Silicon Mix line
  • Conditioner: Tresemme Moisture Rich Conditioner
  • Treatment: Silicon Mix Hair Treatment
  • Leave-In Conditioner: Any Silicon Mix conditioner
  • Heat Protectant: Ors Olive Oil Heat Protection Serum
  • Shine Spray: Any Silicon Mix shine spray/drops.
  • Mousse: Lottabody Wrap Me Foaming Mousse




Can I straighten the hair?


Yes. All of our hair patterns can be straightened. Make sure the hair is clean prior to straightening. Be sure to use a heat protector and to lightly coat the hair with serum before applying heat. The natural pattern does return with regular washing. However, why straighten the curly textures when you can always buy a straight-hair wig?😉




Can I dye the hair?


Yes, all our hair can be dyed. For the best results, it is recommended to bleach the hair before adding color. We do not recommend using anything stronger than 30 Vol Developer nor lifting the hair past colour #27. Just as with natural hair, bleaching can cause the original curl or wave pattern to loosen. We recommend dying a test strip before completely dying your hair.




How can I refresh the curls?


Just use water in a spray bottle!





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